IF YOU'VE GOT QUESTIONS, WE'VE GOT THE ANSWERS.

Please check the PC Insiders FAQs below and if there's anything else we can help you with, please contact us 1‑833‑PC‑INSID(ERS) (1‑833‑724‑6743).

What is the PC Insiders Program?

What do I get with a PC Insiders annual subscription?

What do I get with a PC Insiders monthly subscription? (Not available for new enrollments)

How much does a PC Insiders subscription cost?

Where can I use the benefits of my membership?

How do the benefits of my subscription work?

How do I identify myself as a PC Insiders member to get my benefits?

How will I view the PC Optimum points earned from my PC Insiders subscription?

When can I start using my PC Insiders subscription?

How do I use my $99 PC travel credit?

When will I receive my Welcome Box?

How can I get my referral code?

How can I share my unique referral code?

How do I get my referral points?

Can my referred friend or family members subscribe for either an annual or monthly PC Insiders subscription program?

Is there an expiry date for my unique referral code?

What happens to my referral offer if my friend or family member cancels their subscription program?

Can my referral offer be combined with any other offers or promotions?

I received an offer for an additional 3 months free on my PC Insiders subscription. When will my subscription renew?

Will my $99 PC® Travel services credit be available during the additional 3 months free period? (Applies to annual members only)

Can I change my subscription from the monthly plan to the annual plan during the additional 3 months free period?

What happens if I cancel my subscription?

What if I have more questions about the additional 3 months free offer?

How do I cancel my subscription?

Can I cancel my subscription and re-enroll later?

What if I have more questions?


What is the PC Insiders Program?

The PC Insiders program is a subscription service that unlocks perks & benefits on select food, apparel and more at participating retailers where PC OptimumTM points are earned/redeemed, online at shoppersdrugmart.ca, and joefresh.com, and a $99 credit with PC® Travel services with annual subscriptions only.

What do I get with a PC Insiders annual subscription?

Annual Subscription for $99/year*

(plus applicable tax)

200 PC Optimum points for every $1 spent at participating retailers on
  • All brands of baby diapers and formula

  • All PC® Organics products

  • All PC® Black Label Collection purchases

  • All Joe Fresh® purchases

  • All beautyBOUTIQUE online orders

Free Shipping
And more…
  • $99 PC® Travel services credit for annual subscribers

  • One welcome box during first annual subscription term. (Note: Existing annual subscription members who enrolled before June 1, 2020 will continue to receive one surprise delivery per annual subscription term).

  • Exclusive access to PC® Insiders Collection® must try items

Conditions apply to all benefits

What do I get with a PC Insiders monthly subscription? (Not available for new enrollments)

As of June 1, 2020, the monthly subscription is no longer available for enrollment. Existing monthly members who enrolled before June 1, 2020 will continue their monthly subscription.

Monthly Subscription for $9.99/month*

(plus applicable tax)

200 PC Optimum points for every $1 spent at participating retailers on
  • All brands of baby diapers and formula

  • All PC® Organics products

  • All Joe Fresh® purchases

  • All PC® Black Label Collection purchases

  • All beautyBOUTIQUE online orders

Free Shipping
And more…
  • Exclusive access to PC® Insiders Collection® must try items

 Conditions apply to all benefits

How much does a PC Insiders subscription cost?

Annual subscription is $99/year, plus applicable taxes, and automatically renews on your annual anniversary.

As of June 1, 2020 the monthly subscription plan is no longer available for enrollment. For existing members, the monthly subscription remains at $9.99/month, plus applicable taxes, and automatically renews on your monthly anniversary.

Where can I use the benefits of my membership?

  • Loblaws

  • Zehrs

  • Atlantic Superstore

  • Valu-mart

  • Independent grocer

  • No Frills

  • Real Canadian Superstore

  • Fortinos

  • Extra Foods

  • Save Easy

  • Provigo

  • Bloor Street Market

  • Maxi

  • Maxi & Cie

  • Dominion

  • City Market

  • Shoppers Drug Mart

  • Pharmaprix

  • Joe Fresh

  • joefresh.com

  • shoppersdrugmart.ca

How do the benefits of my subscription work?

Immediate/real time benefits will appear during checkout:
At participating retailers:
  • 200 PC Optimum points for every $1 spent on all brands of baby diapers and formula

  • 200 PC Optimum points for every $1 spent on all PC® Organics Products

  • 200 PC Optimum points for every $1 spent on all PC® Black Label Collection purchases

  • 200 PC Optimum points for every $1 spent on all Joe Fresh® purchases, in store and at joefresh.com

  • 200 PC Optimum points for every $1 spent on all beautyBOUTIQUE online orders

Annual

(for PC Insiders annual members only and will appear at checkout when you enter your first name, last name and phone number)

  • $99 travel credit for travel services booked with PC® Travel services

 

Conditions apply to all benefits

How do I identify myself as a PC Insiders member to get my benefits?

For the loyalty points benefit, scan your PC Optimum loyalty card and your extra points for eligible purchases will be awarded automatically.

For free shipping, waived pick-up fee or to use the travel credit available with annual subscriptions, you must use your PC™ id credentials that you use to sign in to your loyalty account so that we can identify you and apply your benefit.

How will I view the PC Optimum points earned from my PC Insiders subscription?

Your PC Optimum points earned will appear on a separate line within your loyalty transaction list within the PC Optimum app and at pcoptimum.ca, described as "PC Insiders Subscription" points.

You can view all of your PC Insiders subscription usage and profile details by signing into your account at pcinsiders.ca using your PC™ id (the same credentials you use to log into your PC Optimum account).

When can I start using my PC Insiders subscription?

As soon as your payment has been processed you'll be able to use the benefits of your subscription. You'll also be able to track/manage your account by signing into pcinsiders.ca.

How do I use my $99 PC travel credit?

To use your PC® Travel credit at pctravel.ca or through the PC® Travel call centre you’ll be asked to verify your first name, last name, email and phone number associated with your PC Insiders account. When checking out you’ll be asked if you’d like to redeem your travel credit.

When will I receive my Welcome Box?

Members enrolling after June 1, 2020 will receive one welcome box in their first annual subscription term. (Note: Existing annual subscription members who enrolled before June 1, 2020 will continue to receive one surprise delivery per annual subscription term).

How can I get my referral code?

Visit the Refer A Friend section on your Account page to find your unique referral code. Your code is unique to you and won’t change.

How can I share my unique referral code?

On desktop, you can send your unique referral code either via e-mail or on social media. On mobile, you can share your unique referral code either via e-mail, text message or on social media.

How do I get my referral points?

Your 10,000 PC Optimum points earned through the Refer A Friend program are automatically deposited to your PC Optimum account when your friend or family members sign up for an annual subscription. It can take up to 4-6 weeks to appear in your PC Optimum account.

Can my referred friend or family members subscribe for either an annual or monthly PC Insiders subscription program?

To get your 10,000 PC Optimum points, and to give your friends or family the 25,000 PC Optimum points offer, they must apply for an annual subscription.

Is there an expiry date for my unique referral code?

Your unique referral code will expire once your PC Insiders subscription ends.

What happens to my referral offer if my friend or family member cancels their subscription program?

Nothing! If your friends or family members cancel their subscription, it will not affect your bonus 10,000 PC Optimum points in any way.

Can my referral offer be combined with any other offers or promotions?

The Refer a Friend offer cannot be combined with any other promotions or offers.

I received an offer for an additional 3 months free on my PC Insiders subscription. When will my subscription renew?

For annual members, accepting this offer means we'll add your additional 3 months free onto the end of your current subscription period. Please note that it will take 2 weeks to process this change once you’ve activated the offer. You will receive a confirmation email once the change has been made, after which you can log in to PC Insiders Billing to view your next billing date.

For existing monthly members, the additional 3 months free will take effect on the next three billing dates, following the processing period.

For all members, automatic billing will resume after the additional 3 months free has ended.

Will my $99 PC® Travel services credit be available during the additional 3 months free period? (Applies to annual members only)

If you have not already redeemed the credit during your current subscription period, the annual PC® Travel services credit can be redeemed until the end of the additional 3 months free period. There is no additional travel credit offered during the additional 3 months free period.

Can I change my subscription from the monthly plan to the annual plan during the additional 3 months free period?

Yes, but the remaining portion of the additional 3 months free period will be lost by changing your subscription from the monthly to annual plan during this time.

What happens if I cancel my subscription?

Your subscription must remain active during the 2-week processing period to receive your additional 3 months free. For existing annual members, your subscription will remain in effect until the end of the new term. For existing monthly members, your subscription will remain in effect until the end of the current monthly term.

What if I have more questions about the additional 3 months free offer?

Contact PC Insiders subscription billing at 1-833-724-6743

How do I cancel my subscription?

To cancel your PC Insiders subscription online you can sign into your PC Insiders Account and cancel within the Manage my Subscription section. You can also cancel by calling 1-833-PC-INSID(ERS) (1-833-724-6743) and speaking with an agent. Your subscription will remain in effect until the end of your current subscription period.

Can I cancel my subscription and re-enroll later?

You can re-enroll at any point after the end of your current subscription period. As of June 1, 2020 – the monthly subscription plan is no longer available for enrollment.

What if I have more questions?