IF YOU'VE GOT QUESTIONS, WE'VE GOT THE ANSWERS.

Please check the PC Insiders FAQs below and if there's anything else we can help you with, please contact us 1‑833‑PC‑INSID(ERS) (1‑833‑724‑6743).


What is the PC Insiders Program?

The PC Insiders program is a new subscription service that unlocks perks & benefits on select food, apparel and more at participating retailers where PC Optimum points are earned/redeemed, online at shoppersdrugmart.ca, and joefresh.com, and a $99 credit with PC Travel services with annual subscriptions only.

What do I get with a PC Insiders subscription?

Annual Subscription for $99/year* (plus applicable tax)

20% back in PC Optimum points at participating retailers on

  • All brands of baby diapers and formula
  • All PC Organics products
  • All PC Black Label Collection purchases
  • All Joe Fresh® purchases
  • All beautyBOUTIQUE online orders

Free Shipping

And more…

  • $99 PC Travel services credit for annual subscribers
  • One annual surprise delivery
  • Exclusive access to PC Insiders Collection must try items
Conditions apply to all benefits

Monthly Subscription for $9.99/month* (plus applicable tax)

20% back in PC Optimum points at participating retailers on

  • All brands of baby diapers and formula
  • All PC Organics products
  • All Joe Fresh® purchases
  • All PC Black Label Collection purchases
  • All beautyBOUTIQUE online orders

Free Shipping

And more…

  • Exclusive access to PC Insiders Collection must try items
Conditions apply to all benefits

How much does a PC Insiders subscription cost?

Monthly subscription is $9.99/month, plus applicable taxes, and automatically renews on your monthly anniversary (the date you received your Welcome Email).

Annual subscription is $99/year, plus applicable taxes, and automatically renews on your annual anniversary (the date you received your Welcome Email).

Where can I use the benefits of my membership?

  • Loblaws
  • Zehrs
  • Atlantic Superstore
  • Valu-mart
  • Independent grocer
  • No Frills
  • Real Canadian Superstore
  • Fortinos
  • Extra Foods
  • Save Easy

How do the benefits of my subscription work?

Immediate/real time benefits will appear at checkout

At participating retailers:

  • 20% back in points on all brands of baby diapers and formula
  • 20% back in points on all PC Organics Products
  • 20% back in points on all PC Black Label Collection purchases
  • 20% back in points on all Joe Fresh® purchases, in store and at joefresh.com
  • 20% back in points on all beautyBOUTIQUE online orders

Annual (for PC Insiders Annual members only and will appear at checkout when you enter your first name, last name and phone number)

  • $99 travel credit for travel services booked with PC Travel services
Conditions apply to all benefits

How do I identify myself as a PC Insiders member to get my benefits?

For the loyalty points benefit, scan your PC Optimum loyalty card and your extra points for eligible purchases will be awarded automatically.

For free shipping, waived pick-up fee or to use the travel credit available with annual subscriptions, you must use your PC id credentials that you use to sign in to your loyalty account so that we can identify you and apply your benefit.

How will I view the PC Optimum points earned from my PC Insiders subscription?

Your PC Optimum points earned will appear on a separate line within your loyalty transaction list within the PC Optimum app and at pcoptimum.ca, described as "PC Insiders Subscription" points.

You can view all of your PC Insiders subscription usage and profile details by signing into your account at pcinsiders.ca using your PC id (the same credentials you use to log into your PC Optimum account).

When can I start using my PC Insiders subscription?

As soon as your payment has been processed you'll be able to use the benefits of your subscription. You'll also be able to track/manage your account by signing into pcinsiders.ca.

How do I use my $99 PC travel credit?

To use your PC travel credit at pctravel.ca or through the PC travel call centre you’ll be asked to verify your first name, last name and phone number associated with your PC Insiders account. When checking out you’ll be asked if you’d like to redeem your travel credit.

When will I receive my surprise delivery?

It’s a surprise! Be sure to keep your mailing address up to date within your PC Insiders profile.

How can I get my referral code?

Visit the Refer A Friend section on your Account page to find your unique referral code. Your code is unique to you and won’t change.

How can I share my unique referral code?

On desktop, you can send your unique referral code either via e-mail or on social media. On mobile, you can share your unique referral code either via e-mail, text message or on social media.

How do I get my referral points?

Your 10,000 PC Optimum points earned through the Refer A Friend program are automatically deposited to your PC Optimum account when your friend or family members sign up for an annual subscription. It can take up to 4-6 weeks to appear in your PC Optimum account.

Can my referred friend or family members subscribe for either an annual or monthly PC Insiders subscription program?

To get your 10,000 PC Optimum points, and to give your friends or family the 25% offer, they must apply for an annual subscription.

Is there an expiry date for my unique referral code?

Your unique referral code will expire once your PC Insiders subscription ends.

What happens to my referral offer if my friend or family member cancels their subscription program?

Nothing! If your friends or family members cancel their subscription, it will not affect your bonus 10,000 PC Optimum points in any way.

Can my referral offer be combined with any other offers or promotions?

The Refer a Friend offer cannot be combined with any other promotions or offers.

How do I cancel my subscription?

To cancel your PC Insiders subscription online you can sign into your PC Insiders Account and cancel within the Manage my Subscription section. You can also cancel by calling 1-833-PC-INSID(ERS) (1-833-724-6743) and speaking with an agent. Your subscription will remain in effect until the end of your current subscription period.

What if I have more questions?